Norma York Terms and Conditions

Operated by Newlista Ventures LLC | Last updated October 20, 2026

These Terms and Conditions (“Terms”) govern your use of www.normayork.com (the “Website”) and purchases made through it. Norma York is operated by Newlista Ventures LLC, doing business as Norma York. “We,” “us,” and “our” refer to that business. Our Shipping and Returns policy also applies to purchases. If it conflicts with these Terms on a purchase, the provision more favorable to you controls. Applicable law always controls. Our Privacy Policy explains our handling of personal information.

1 Agreement and Eligibility

By using the Website, you agree to these Terms to the extent permitted by applicable law. When you place an order, you confirm that you are at least 18 years old (or the age of majority where you live), legally able to enter into a purchase agreement, and authorized to use the payment method provided. The Website is not directed to children under 13, and we do not knowingly collect their personal information.

You agree to provide accurate contact, billing, and delivery information and to keep it current.

2 Accounts

If you create an account, you are responsible for protecting your login credentials and for activity under your account. Notify us promptly at [email protected] if you suspect unauthorized use. We may suspend or close an account for misuse, fraud, or violation of these Terms, without affecting obligations for existing orders.

3 Products Descriptions and Sizing

We aim to provide accurate product descriptions, photographs, materials, measurements, and pricing. Product descriptions and representations form part of our agreement with you, and merchandise that does not match them is nonconforming.

Colors may look different depending on your screen and settings. Garment measurements and size charts are guides; fit varies by style and fabric, and model measurements, where provided for photographed human models, are for reference only. We may use AI-generated models or digitally enhanced imagery to illustrate styling and outfit combinations. Such imagery will be identified where needed and may not show the garment’s exact fit or drape on a person. Accessories shown are not included unless expressly stated in the product description. These illustrations do not change the product’s stated materials, features, or specifications. Minor natural variations in handcrafted items, prints, and natural materials may occur; this does not excuse damage, faulty workmanship, or material differences from the product description.

4 Jewelry Bags and Accessories

Metals and finishes. We describe metal content and plating (for example, solid gold, sterling silver, gold-filled, gold-plated, stainless steel, or base metal) as accurately as we can. Plated and costume jewelry finishes can wear, tarnish, or change color over time, especially with exposure to water, lotions, perfume, sweat, or chemicals. This is normal wear, not a defect, unless the item was described as tarnish resistant or waterproof and fails to perform as described.

Stones and pearls. Natural, lab-created, glass, and simulated stones and pearls are identified where known. Natural stones vary in color, inclusions, and pattern.

Allergies. If you have metal sensitivities (such as nickel), review the material information for each item before ordering. Stop wearing an item that causes irritation.

Sizing. Ring, bracelet, and necklace sizes are listed on the product page. Please confirm size before ordering.

Bags. Dimensions are approximate. Materials (leather, vegan leather, canvas, and others) are identified on the product page. Genuine leather varies naturally in grain and tone.

Authenticity and certifications. We do not describe an item as genuine gold, silver, or a gemstone, or as leather, unless that is accurate.

5 Hair Extensions

Hair type and origin. Hair extensions can be made of Remy hair, 100% human hair, or synthetic fibers, and we will clearly describe each option in the product listing.

Color and texture. Screen settings and lighting can affect how hair color and texture appear, and natural hair varies. Review the product information before ordering and contact us if you need help choosing a match. A color mismatch is subject to the disclosed return conditions unless the merchandise differs materially from its description.

Care and heat. Follow the care instructions and stated heat limits for each product. Heat tools, chemicals, and coloring can damage extensions or cause shedding. Synthetic fibers may be damaged at temperatures lower than those suitable for human hair. Contact us before applying heat if a heat limit is not stated.

Adhesives and installation. Where we sell tape, glue, bonding products, or related items, perform a patch test before use and follow the instructions. Do not use if you have a known sensitivity to the ingredients. Stop use and seek medical help if you have an allergic reaction. We recommend professional installation for methods that involve adhesives or heat.

Allergies and sensitivities. Review material and ingredient information where provided, and contact us with questions before purchase.

6 Fragrance and Perfume

Authenticity and sourcing. Fragrances we sell are genuine. Any item offered as a tester, unboxed product, or decanted fragrance will be clearly described that way on the product page before purchase.

Ingredients and sensitivities. Fragrances may contain ingredients that cause allergic reactions or irritation. Review the ingredient list where provided, especially if you have allergies or sensitivities. Test on a small area of skin before regular use, and stop using the product if irritation occurs.

Safety and storage. Fragrances are flammable. Keep away from heat, flames, and direct sunlight. Do not use near open flame or while smoking. Keep out of the reach of children. Avoid contact with eyes. Do not ingest. Follow all warnings on the label.

Shipping restrictions. Fragrances are regulated as flammable liquids and may be subject to carrier and legal shipping restrictions. We may ship fragrance by ground service only. We may not ship it to certain destinations, such as Alaska, Hawaii, APO/FPO, and other restricted locations, and we may add shipping time or limit quantities. Restrictions are shown at checkout.

Bottles and packaging. Packaging and batch codes may vary from the images shown. We will disclose material differences in bottle size, formulation, presentation, or other advertised features before purchase and will not substitute a materially different product without your agreement.

7 Prices, Taxes and Payment

Prices are displayed in United States dollars. Applicable taxes, shipping charges, and discounts are shown before you complete checkout. We collect sales tax where required.

Payments are processed through Stripe and any other payment services expressly offered at checkout, such as digital wallets and buy now pay later providers. Available methods may vary. If you use a third-party payment or financing provider, that provider’s terms apply to the payment, and we are not a party to your financing agreement. We do not accept payment information through ordinary email. We may place a temporary authorization on your payment method and may verify orders to prevent fraud.

Pricing errors. If a listing contains a pricing or description error, we will not process the order at the wrong price without your agreement. We will contact you and offer to proceed at the correct price or cancel with a full refund. If we cancel after collecting payment, we will refund you in full.

8 Promotions

Promotional offers are subject to the conditions disclosed with each offer, including exclusions, expiration dates, and whether discounts can be combined. A promotion code has no cash value and cannot be applied after an order is placed unless the offer states otherwise.

9 Orders and Availability

An automated order acknowledgment confirms that we received your order. It does not by itself guarantee availability or constitute our acceptance. We accept your order when we send a shipping confirmation for the merchandise shipped.

We may decline or cancel an order for unavailable stock, suspected fraud, payment failure, delivery restrictions, or a material listing error. If we cancel after collecting payment, we will promptly refund the amount paid for the canceled merchandise and associated charges to your original payment method. We will not substitute a materially different product without your agreement.

We may limit quantities and may require additional verification for high-value or unusual orders.

10 Shipping Delivery and Supplier Fulfillment

Where we ship, we currently accept orders for delivery within the United States to the destinations available at checkout. Product and carrier restrictions, including any fragrance restrictions, will be shown before you complete your order.

Shipping times. Processing and shipping information appears on the product page, at checkout, and in our Shipping and Returns policy. We state shipping times only when we have a reasonable basis to expect we can meet them. “Ship” means we hand the order to the carrier, rather than the date it arrives. If no shipping time is stated, we will ship within 30 days after receiving your properly completed order. Items available for advance purchase, items made to order, and items awaiting stock will show an expected shipping date. The same delay notification, cancellation, and refund protections apply to those items.

Supplier fulfillment and split shipments. Some orders may ship directly from suppliers or fulfillment partners. Items in one order may arrive separately. We remain the seller and remain responsible to you for shipment, delivery, product conformity, returns, and refunds. A supplier’s delay, stock shortage, or error does not reduce your rights. We will not charge extra shipping for splitting a single order unless disclosed at checkout.

Shipment delays. If we cannot ship within the promised time, or within 30 days if no time was stated, we will send a timely email notice before that deadline. It will explain the delay, provide a revised shipping date if available, and offer a free and easy way to agree to wait or cancel for a full refund. We will obtain your express agreement before extending the shipping deadline. If you do not agree by the response deadline stated in the notice, we will cancel the delayed merchandise and refund you. Any further delay requires your express agreement. You may cancel delayed merchandise at any time before it ships.

Refunds for unshipped merchandise. If we cancel an order, cannot ship within the applicable time without your agreement to a delay, or receive your cancellation of delayed merchandise, we will refund the amount paid for the unshipped merchandise, including applicable tax and associated shipping charges. We will issue the refund to your original payment method within 7 working days after your right to the refund arises, or sooner if required by law. We will not replace a required refund with a gift card, store credit, or voucher.

Delivery and missing packages. Risk of loss passes to you when the carrier properly delivers the package to the address you provided, subject to any mandatory legal protections.

If tracking shows delivery but you did not receive the package, contact us promptly, preferably within 7 days so that we can investigate. If the package is confirmed lost in transit or incorrectly delivered by us or the carrier, we will arrange a replacement or refund as appropriate. Standard shipments may be left at your delivery address. Fine jewelry shipments require a signature.

If a package is returned to us because of an incorrect or incomplete address you provided, we will contact you to arrange reshipment at your cost or a refund of the merchandise price less original shipping.

Damaged or incorrect merchandise. Contact [email protected] promptly, preferably within 7 days of delivery, with your order number and a description of the problem. Photos or video may help us investigate when reasonably available. Prompt reporting helps us resolve the issue, but this requested reporting period does not shorten rights provided by applicable law.

11 Cancellations, Returns, Exchanges, and Refunds

Cancellations

Contact [email protected] promptly to request a cancellation. A request may not stop an order that has already entered fulfillment or shipped. Eligible merchandise may still be returned. Delayed merchandise may be canceled at any time before shipment for a full refund, even if it has entered fulfillment.

Return Window

For eligible change of mind returns, you must request return authorization within 14 calendar days after delivery. Approved returns must be shipped within 7 calendar days after authorization. Contact us before sending merchandise so we can provide the correct return address and instructions. Items shipped separately may have different return addresses.

Clothing Condition

Clothing returned for a change of mind must be unworn, unwashed, unaltered, and have its original tags attached. Items must be free from makeup, deodorant marks, stains, pet hair, and noticeable odors, including perfume, smoke, or body odor. You may try on clothing carefully to assess fit, provided it remains in the required condition.

These conditions do not disqualify a valid claim concerning a problem present upon delivery.

Custom Jewelry and Final Sale Merchandise

Custom-made, engraved, personalized, and specially commissioned gold or diamond jewelry is final sale for changes of mind and cannot be returned or exchanged. This includes rings produced to a customer’s selected specifications or size when clearly identified as final sale before purchase.

Requests to cancel custom jewelry must be received before production begins. Once production begins, changes or cancellations may not be possible. Any applicable cancellation charges or nonrefundable deposits must be disclosed and agreed to before purchase.

Hair extensions that have been opened or unsealed, installed, worn, washed, colored, cut, or altered, and fragrances that have been opened, used, or unsealed, are excluded from returns for a change of mind where clearly disclosed before purchase. Pierced earrings and similar hygiene items may also be final sale when clearly disclosed before purchase.

All final sale, personalization, and hygiene restrictions will be disclosed on the applicable product page and at checkout before purchase.

Return Shipping and Exchanges

Our Shipping and Returns policy explains responsibility for return shipping costs, any disclosed deductions, exchange availability, and optional store credit. We will provide instructions for resolving damaged, defective, or incorrect orders. Please retain the merchandise and packaging while we review the issue. Applicable legal rights control responsibility for costs associated with a valid claim about nonconforming merchandise.

Refunds for Returned Merchandise

For approved returns, we will inspect the merchandise and notify you of the outcome. Approved refunds will be issued to the original payment method within 14 business days after we receive the returned merchandise, unless a shorter period is required by law or you expressly choose store credit. Inspection will take place within that period.

Your bank or payment provider may require additional time to display the credit. Refunds for cancellations, shipment delays, or other circumstances will be handled within the deadlines required by applicable law.

Your Legal Rights

Final sale restrictions, return deadlines, and condition requirements for change of mind returns do not eliminate rights or remedies available under applicable law for defective, damaged, incorrect, materially misdescribed, or otherwise nonconforming merchandise, or for merchandise that was not delivered.

12 Product Care and Safety

Follow each product’s care instructions, intended uses, and safety warnings. Keep packaging, small components, jewelry, and detachable parts away from young children. Our merchandise is not a toy unless expressly identified as one. Review material and ingredient information where provided, especially if you have known sensitivities. Stop using an item if it causes irritation or appears unsafe, and contact us. These precautions do not replace required product warnings or limit our responsibilities under applicable product safety or consumer protection laws.

13 Website Content and Customer Submissions

Website text, branding, designs, photographs, and images belong to us or our licensors and are protected by law. Except as permitted by law, you may not reproduce, scrape, or commercially exploit them without our written permission.

If you submit a review, photograph, video, or other content (“Submission”), you confirm that you own it or have the necessary rights and permissions, that it is accurate and based on your genuine experience, and that it does not violate anyone’s rights or the law. You keep ownership of your Submission. You grant us a nonexclusive, royalty-free, worldwide license to display, reproduce, and distribute it on the Website and in our marketing for the product or brand, including on social media, for as long as we use it. You may ask us to remove a Submission, and we will do so going forward.

We may remove unlawful content, spam, personal information, fake or incentivized reviews that do not disclose the incentive, or content unrelated to the product. We will not suppress or remove an honest review solely because it is negative. Reviews we receive in exchange for a discount, gift, or payment will be disclosed as such.

Copyright and intellectual property complaints

If you believe Website content infringes your copyright or other intellectual property rights, contact [email protected]. Identify the content, provide its Website location, describe the rights you believe are infringed, and include your contact details and supporting information. We will review the complaint and remove content where appropriate.

14 Prohibited Conduct

You may not use the Website for fraud, unlawful activity, infringement, harassment, unauthorized access, scraping or automated purchasing (including bots for limited releases), distributing malicious software, reselling in violation of posted limits, or disrupting its operation. We may restrict access when reasonably necessary to address misuse or protect the Website and its users. This does not eliminate our obligations or your rights relating to existing purchases.

15 Marketing Messages

Optional email marketing subscriptions are separate from placing an order, and consent to marketing is never a condition of purchase. You can unsubscribe from our emails at any time using the link included in each message.

16 Privacy Cookies and External Links

Our Privacy Policy explains how we collect, use, and share personal information and describes applicable privacy rights and choices. Where cookie settings or consent tools are available, tracking choices are separate from acceptance of a purchase.

Links to external websites do not make us responsible for their content or services. We will clearly disclose affiliate or sponsored relationships associated with links where required. Purchases completed with another retailer are governed by that retailer’s terms.

17 Accessibility

We want the Website to be usable by everyone. If you have difficulty using any part of it or completing a purchase, contact us at [email protected], and we will work with you to provide the information or help you need. Please review additional information on the Accessibility page.

18 Website Availability and Consumer Rights

Nothing in these Terms excludes or limits consumer rights or remedies that cannot lawfully be excluded or limited under applicable state consumer protection laws or the Uniform Commercial Code.

We do not guarantee uninterrupted or error-free access to the Website. Interruptions do not remove our obligations concerning payments, accepted orders, shipping, refunds, or other rights provided by law.

Exclusion of indirect damages. To the fullest extent permitted by applicable law, Norma York and Newlista Ventures LLC are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the Website or an order, including claimed lost profits, revenues, business opportunities, or goodwill. This exclusion does not apply where such liability cannot lawfully be excluded.

Limit on liability. To the fullest extent permitted by applicable law, our total liability for claims arising from a particular purchase will not exceed the total amount you paid to us for the affected order, including taxes and shipping. For claims relating solely to Website use and not to a purchase, our liability is limited to the extent permitted by applicable law. These limitations do not apply to fraud, willful misconduct, personal injury or property damage where liability cannot lawfully be limited, or any other liability that applicable law prohibits us from limiting.

Consumer rights preserved. The exclusions and limits above do not reduce your rights to receive merchandise as described, seek legally required refunds or replacements, dispute charges, or exercise any nonwaivable rights or remedies under applicable consumer protection, product safety, or other laws.

19 Governing Law and Disputes

These Terms are governed by the laws of Texas and applicable federal law, except where mandatory consumer protection laws in your place of residence apply and cannot lawfully be displaced. Nothing in this section removes those protections.

Please get in touch with us first at [email protected] so we can try to resolve your concern informally. We will respond within 10 business days. This request does not prevent you from exercising legal rights, filing a complaint with a regulator, using your credit card issuer’s dispute process, or seeking available remedies.

Subject to mandatory consumer protections, legal proceedings relating to these Terms or your purchases must be brought in the state or federal courts located in Texas, and you consent to their jurisdiction. This provision does not restrict a right to bring a claim elsewhere when applicable law protects that right.

20 Changes to These Terms

We may revise these Terms by posting an updated version with a new “Last updated” date. Revised purchase terms apply only to orders placed after the revision. Changes will not retroactively reduce rights associated with an earlier purchase. We will provide additional notice of material changes by email or a prominent Website notice where required by law.

21 General Provisions

Electronic communications. We may send order confirmations, shipping updates, and other transaction notices electronically using the contact information you provide. Electronic records and notices have effect to the extent permitted by applicable law. Any legally required consent to electronic delivery will be obtained separately when necessary.

Events beyond our reasonable control. We are not responsible for a delay or failure to perform to the extent caused by events beyond our reasonable control that we could not reasonably prevent or overcome, such as severe weather, natural disasters, widespread power outages, government restrictions, or significant carrier disruptions. We will take reasonable steps to reduce the effects and notify affected customers when appropriate. This provision does not excuse our obligations to provide required shipment delay notices, honor applicable cancellation rights, or issue refunds required by law. It does not excuse payment obligations that have already become due.

Severability. If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.

No waiver; assignment. Our failure to enforce a provision does not waive our right to enforce it later. We may transfer these Terms as part of a merger, acquisition, or sale of the business, provided that the transfer does not reduce rights under an existing order. You may not transfer your rights or obligations under these Terms without our consent, except where applicable law provides otherwise.

Entire agreement. These Terms, the purchase details disclosed before checkout, and our Shipping and Returns policy form the agreement regarding your purchase and Website use. Nothing in them overrides mandatory legal rights or a more favorable express commitment we make to you.

22 Contact

Newlista Ventures LLC, doing business as Norma York

Email: [email protected]

Website: https://www.normayork.com

14021 Bellaire Blvd., Houston, Texas 77083 | 281 969 3783