Shipping and Returns
Last updated October 20, 2026
Shipping and Returns
Last updated October 20, 2026
Norma York is operated by Newlista Ventures LLC. This policy applies to purchases made directly through our website. For assistance, email [email protected].
14 DAY RETURN REQUEST WINDOW
Request an eligible return within 14 calendar days after delivery. Ship approved returns within 7 calendar days after authorization.
For changes of mind, including ordinary fit issues, customers pay return shipping. Original delivery charges paid are not refundable. Clearly identified final sale items are excluded. These restrictions do not limit applicable rights for defective, damaged, incorrect, or materially misdescribed merchandise.
Shipping Destinations and Charges
We currently accept orders for delivery within the United States to addresses supported at checkout. Available shipping methods, charges, and product restrictions are disclosed before purchase.
Fragrance and other restricted merchandise may require ground transportation or may be unavailable for certain destinations.
Processing and Delivery
Processing times and expected shipping dates appear on the product page or at checkout. Processing time is separate from the carrier’s delivery time. Items made to order or awaiting stock may require additional time, as disclosed before purchase.
Some merchandise ships directly from suppliers or fulfillment partners. Items in the same order may arrive separately and may have different return addresses. Norma York remains responsible for handling order concerns, returns, and refunds.
Shipment Delays and Cancellations
If no shipping time is stated, we will ship within 30 days after receiving your properly completed order.
If we cannot ship within the promised time, we will notify you before that deadline and offer the choice to agree to a revised shipping date or cancel for a full refund. We will obtain your express agreement to a delay. If you do not agree by the response deadline in our notice, we will cancel and refund the delayed merchandise. Further delays require your express agreement.
You may cancel delayed merchandise at any time before shipment. Required refunds for unshipped merchandise will be issued within 7 working days after your right to the refund arises, or sooner if required by law, including applicable taxes and associated shipping charges.
For other cancellation requests, contact us promptly. An order already being prepared or shipped may not be stoppable, but eligible merchandise may still be returned.
How to Request a Return
Email [email protected] within 14 calendar days after delivery. Include your order number, the item you wish to return, and the reason.
Approved returns must be shipped within 7 calendar days after authorization. We will provide the correct return address and instructions. Do not send merchandise to a manufacturer, supplier, or our business address unless instructed.
For items delivered separately, the return request window begins on each item’s delivery date.
Return Condition
Merchandise returned for a change of mind must be unused, complete, and in its original condition, with applicable tags, seals, accessories, and original product packaging.
Clothing must be unworn, unwashed, unaltered, and have its original tags attached. It must be free from makeup, deodorant marks, stains, pet hair, and noticeable perfume, smoke, or body odor.
You may carefully try on clothing to assess fit, provided it remains in the required condition. An ordinary fit issue is treated as a change of mind when the merchandise matches its description and stated measurements.
These conditions do not disqualify a valid claim about a problem present when the merchandise arrived.
Custom Jewelry, Hair Extensions, and Final Sale Merchandise
Custom made, engraved, personalized, and specially commissioned gold or diamond jewelry cannot be returned or exchanged for a change of mind. This includes rings made to your selected specifications or size when clearly identified as final sale before purchase.
Contact us before production begins to request cancellation of custom jewelry. Once production begins, changes or cancellations may not be possible. Any cancellation charges or nonrefundable deposits must be disclosed and agreed to before purchase.
Hair extensions cannot be returned for a change of mind if they have been opened, unsealed, installed, worn, washed, colored, cut, or altered. Perfume and fragrance cannot be returned for a change of mind if opened, unsealed, sprayed, tested, or used. Pierced earrings and other hygiene items clearly identified as final sale before purchase are also excluded.
These restrictions will be disclosed on the applicable product page and at checkout before purchase. They do not limit applicable rights for merchandise that arrives damaged, defective, incorrect, or materially different from its description.
All final sale and hygiene restrictions must be clearly disclosed on the product page and at checkout before purchase. A discount alone does not make an item final sale.
Fragrance Returns
Perfume and fragrance may be returned for a change of mind only if unopened, unused, and in their original packaging, with any original seals intact. Bottles that have been opened, sprayed, or tested are not eligible.
This restriction will be disclosed on the product page and at checkout before purchase. It does not limit applicable rights for merchandise that arrives damaged, defective, incorrect, or materially different from its description. Contact [email protected] before returning fragrance for shipping instructions.
Damaged, Defective, or Incorrect Merchandise
Contact [email protected] promptly if merchandise arrives damaged, defective, incorrect, or materially different from its description. Include your order number and a description of the problem. Photos may help when reasonably available.
Retain the merchandise and packaging while we review the issue. Norma York will cover necessary return shipping and provide instructions or a prepaid label when a return is required.
We will arrange an appropriate refund, replacement, or other remedy consistent with applicable law. For a refund due to these issues, we will also refund the original delivery charges attributable to the affected merchandise.
Return Shipping and Labels
Customers pay return shipping for approved changes of mind, including ordinary fit issues.
Where available, we may offer a return label for convenience. We will disclose its cost and obtain your agreement before deducting that amount from your refund. If you purchase your own return postage, we will not also deduct a label charge.
Original delivery charges actually paid are not refundable for changes of mind. If your order qualified for free delivery, we will not deduct an undisclosed outbound shipping charge.
Use secure packaging and retain proof of shipment. Tracking and suitable insurance are recommended for valuable items. Contact us before shipping fragrance or other restricted merchandise for appropriate instructions.
Refunds
We will inspect returned merchandise and notify you whether the return is approved. If declined, we will explain why and contact you about the next steps.
Approved refunds will be issued to the original payment method within 14 business days after we receive the return, including inspection time, unless a shorter period is required by law.
Refunds include the amount actually paid for eligible returned merchandise and applicable refundable taxes, less any return label cost you expressly agreed to. Original delivery charges are handled as described above. We do not charge a restocking fee.
Store credit will be issued only if you expressly choose it. Gift purchases refunded to the original payment method will be credited to the purchaser.
Your bank or payment provider may require additional time to display the credit. Contact [email protected] if you need help locating a refund.
Exchanges
Contact us to request an exchange. Availability depends on stock and return eligibility. We will confirm the available options and any applicable shipping charges before you proceed.
Missing Deliveries
If tracking indicates delivery but you have not received your package, contact us promptly so we can investigate with the carrier.
If merchandise is confirmed lost in transit or incorrectly delivered by us or the carrier, we will arrange an appropriate replacement or refund.
Late Return Requests
Requests made outside the stated window are generally not eligible for a change of mind return. We may consider an exception based on the circumstances, but an exception does not change the policy for future purchases.
Your Consumer Rights
Final sale restrictions and the deadlines, shipping charges, and condition requirements for changes of mind do not limit rights or remedies provided by applicable law for defective, damaged, incorrect, materially misdescribed, or otherwise nonconforming merchandise, or merchandise that was not delivered.
Contact
For shipping questions, return requests, or order assistance, email [email protected].